Are you passionate about creating unforgettable visitor experiences? Do you thrive in a dynamic environment where no two days are the same? As a Visitor Services Specialist, you’ll be at the heart of welcoming travelers to the Tri-Cities—one of the Northwest’s most exciting and unexpected destinations!

If you’re ready to make a difference in the visitor experience and help shape the future of Tri-Cities tourism, we want to hear from you!

Summary:
In this full-time role, you’ll manage the Visitor Center, greet and assist visitors, answer questions, oversee merchandise sales, and ensure each guest feels inspired to Discover What’s in You. You’ll also play a vital role in supporting group travelers, sports teams, and convention planners, coordinating logistics, gathering hotel pick-up data, and consolidating key insights. Beyond in-person interactions, you’ll oversee visitor platforms on VisitTri-Cities.com, manage hotel reservations, update the community calendar of events, and actively engage in recruiting and retaining community partners and sponsors.

• Manages daily operation of the Visitor Center, it’s upkeep and maintenance
  
• Greets and provides service to clients and visitors
• Handles all inquiries (email, phone and walk-in) and manages related platforms and tracks engagement
• Processes requests for information including fulfillment and tracking
• Maintains orderliness of reception area and conference room.
• Performs general clerical activities as needed, including bulk mailings and shipping
• All duties as assigned
  
• Manages inventory and monitors quality and connectivity of remote visitor kiosks
  
• Acts as a liaison between planner and service members; offers suggestions and assistance and planning for entertainment, tours, shopping, spouse and children’s programs and other attractions; solicits, collects, and files information for speaker/entertainment files.
  
• Handles all housing operations including inputting housing data, tracking inventory, running housing reports, keeping files of housing operations and continuing on-going communications with the hotel DOS/ reservation personnel.
  
• Manages the VisitTri-Cities.com online reservation programs for individual travel and community events page
  Issues hotel room block commitment forms when necessary and tracks the return of the forms with all appropriate signatures.
  
• Keep records of pick-ups of all room blocks as well as the post-convention (actual) pick-up numbers.
  Manages and directs the “Hot Dates” program to provide service to individual travelers and displaced guests, and reports on the program at the Directors of Sales meetings.
  
• Establishes contact with sports & convention planners who are scheduled to bring groups into the area; maintains routine written, telephone and personal contact with the clients.
  
• Actively supports the recruitment and retention of community partners and sponsors
  
• Provides support for VTC’s programs such as the Excellence in Service Award and the Annual Meeting
  
• Develops and coordinates visitor education with hotel and tourism partners
  
• Responsible for coordinating the VTC’s participation at tradeshows which includes submitting registrations, organizing collateral and prize giveaways, scheduling booth and event set-up, coordinating staffing, confirming travel arrangements.

• Adept at relationship building, relationship management, customer service and working with the public in positive and optimistic manner
  
• Professional and friendly phone and email etiquette
  
• Clear and effective communication skills, both written and verbal
  
• Emotional intelligence and people skills
  
• Tech saavy ingenuity
  
• Good organizational skills; detail-oriented
  
• Knowledge of the convention/tourism industries preferred
  
• Experience using a CRM, operating standard office equipment and managing multi-line phone system
  
• Proficient in the use of Microsoft Office suite of products and quick adaptability to new platforms including the use of website CMS
  
• Some evening and weekend shifts, ability to lift 50 lbs

• Salary Range: $47,000-$55,000 – candidates are hired based on qualifications, capabilities, and aptitude
• Employer-paid full health benefits including 100% employer paid group medical, vision, dental, life & long-term disability insurance for employees
• Paid time off program including vacation, sick and holidays
• 401K savings account with employer contribution match of up to 5%
• Professional & career development, performance incentives, volunteerism program and team building opportunities

For additional information to help further familiarize you with Visit Tri-Cities, please visit

https://www.visittri-cities.com/about-us/careers/

Join us! To apply for this position, email your cover letter, resume and the answers to these questions to Sam@VisitTri-Cities.com.

• What is your favorite thing about the Tri-Cities?
  
• Why would be crazy not to hire you?

Position closes March 25, 2025